Terms and Conditions

1. The parties

The MedicalApp platform is provided by Sfetcu Adrian Marius P.F.A., VAT ID 51442597, Voluntari, judetul Ilfov, Romania, hereinafter "the Provider". The clinic or medical practice using the platform is hereinafter "the Client".

2. Subject of the service

The Provider makes available a web application for managing appointments, patient records and the daily activity of a medical practice, in exchange for a monthly subscription. The service is provided remotely (cloud, SaaS model); no installation on the Client's computers is required.

The Client does not acquire ownership of the application, only a non-exclusive, non-transferable right of use for the duration of the contract.

3. Subscription and payment

• The subscription is invoiced monthly, in advance, according to the chosen plan.
• Prices displayed exclude VAT unless stated otherwise.
• Non-payment may lead to suspension of access, following prior notice.
• The Client may cancel at any time, effective at the end of the paid period.
• No setup fees, no termination fees.

4. Provider obligations

• Keep the platform operational and accessible, except during announced maintenance.
• Perform regular backups of the data.
• Provide technical support for application malfunctions.
• Not access patient medical data except at the Client's express request, to resolve a technical issue.
• Notify the Client within 24 hours of any security incident affecting their data.

5. Client obligations

• Use the platform in accordance with applicable law, including data protection and medical practice legislation.
• Keep login credentials confidential and not share accounts between individuals.
• Ensure that staff with access have the legal right to process the data.
• Inform patients about the processing of their data.
• Download periodic copies of their own data using the function provided in the application.

6. Limitation of liability

The platform is an administrative organisation tool. The Provider is not liable for medical decisions, for the accuracy of data entered by clinic staff, or for consequences of improper use of the application.

The Provider is not liable for interruptions caused by the hosting provider, by the Client's internet connection, or by events beyond its reasonable control.

The Provider's liability for direct damages is limited to the amount invoiced in the six months preceding the event. This limitation does not apply in cases of intent or gross negligence.

7. Data ownership and termination

All data entered into the application belongs to the Client. Upon termination, the Client receives a complete copy of the database and uploaded documents.

8. Data protection

Regarding patient data, the Client is the data controller and the Provider is the data processor. Processing conditions are governed by a separate Data Processing Agreement concluded under Art. 28 GDPR, which forms an integral part of this contract.

9. Dispute resolution

The parties shall attempt amicable resolution of any dispute. Failing agreement, disputes shall be settled by the competent Romanian courts.

Consumers may use Alternative Dispute Resolution (ANPC) or the European ODR platform.